Support
A question, or a problem with a race or your account? Write to us and we’ll reply by email.
For a quick reply
- Write from your CashRun account’s email address and include your username.
- If it’s about a race: its name and the day you ran it.
- Your phone (iPhone or Android) and, if you can, a screenshot.
FAQ
Why wasn’t my run validated?
Every run is checked using your GPS route and step count: distance covered, running pace, no vehicle speeds, and a run done after you joined and before the race ended. The result screen in the app tells you why. The distance has to be run in one go, with the app open for the whole run. If a run is rejected, you can run again as long as the race hasn’t ended. Runs marked “under review” are checked by hand before the race is settled. A question about a rejection? Write to us with the name of the race.
How are my winnings worked out?
The stakes of everyone who didn’t get their run validated (no run, or run rejected) make up a pot. CashRun takes no commission: the whole pot is shared among the runners whose run was validated, in proportion to their stake. If everyone ran, everyone gets their stake back.
I can’t log in any more
Write to us from your account’s email address and include your username: we’ll help you get back in.
How do I delete my account and data?
Send an email to [email protected] from your account’s address, with the subject “Account deletion”. We delete your account and the data linked to it within 30 days, except data the law requires us to keep, and we confirm the deletion by email.